e-Consilium provides world-class Application Service Management. We have been providing support to one of Canada’s largest retailer for the past 7 years. Effectively improving; business, systems processes and system availability, cutting cost by providing a mix of on-site and off-shore resource teams.
To support successful business initiatives, many IT teams need to manage multiple, often heterogeneous, application environments and multiple functional and geographic business units with differing requirements. But, insufficient resource management, inadequate monitoring and tracking tools, the absence of comprehensive knowledge management or support models, and other factors can make it very difficult to effectively manage business-critical applications in such an environment.
ASM with e-Consilium helps our cusotmers to stabilize and optimize their applications in Production, Disaster Recovery and Test environments. e-Consilium support service is designed to assist our customers to achieve the most cost-effective way to reduce the support and maintenance cost while continually improving and stabilizing the quality of the systems and integration. e-Consilium support makes sense for your business if your are interested in streamlining your business to application response times, improving system availability and reducing costs.
Production support ownership (End-to-End)
Complete incident management lifecycle from proactive fault detection, incident resolution, timely communications and continuous improvement.
Superior customer experience
Building a trusted relationship with your business and technical teams, that promotes open, transparent communication. As an advocate for your operational success, we focus on the now while partnering to meet your future needs.
Personalized support packages
Our services team will partner with you to define, develop and implement support solutions customized for your specific business needs. We can scale support for the smallest business to the largest enterprise. We can utilize an existing incident / change management system or implement a solution to meet your requirements.
Our offering
- 100% System Availability
- Blend of on-site and offsite resources
- 365/24x7 live coverage
- Incident and Problem and Change Management
- Best Practice Processes
- Deep cuts to monthly ASM costs
- High speed support takeover, generally 2-4 weeks
Application Stability - continuous reduction of the volume of system incidents
Reduced time to resolve problems- improved business productivity